Expert Auto Service You Can Trust

R M

4 years ago

These guys are awesome. I spoke to another business about brake replacement before Williams Automotive. I was told a complete replacement was going to cost me at least $800. I called the gentlemen at Williams Automotive and gave me a quote that was a lot more reasonable. They scheduled my appointment for the next available date, which was the next day. The staff was very informative and still quoted me at the same reasonable price from the day before over the phone. They told me how all of my brakes looked and said which ones were still good and which ones weren't. Once they confirmed what I wanted, they started the process in getting the work done. They also told me about any local restaurants nearby while I waited. Overall, I'll definitely be returning to this place for all of my vehicle brake maintenance. Very friendly, professional, clean area, and within walking distance of a few restaurants.

Annette Servis

2 years ago

Definitely NOT a rip-off auto shop. I went in for 2 front tires and a safety inspection on 6-22-23. Told them I already know I need to replace drivers brakes. They could have taken advantage of me and got more money from me. They were completely HONEST and shown the brakes were great and they only recommend an alignment. Will be the only place I take my car to now. It's hard to find a trustworthy auto shop but this shop is just that. I highly recommend to any and everyone to go to them.

Ronnie Luttman

8 months ago

I have been a customer for many years and they get the job done right with upfront cost estimates and answers all concerns.

Starla Byers

2 years ago

We have used Williams several times, and have always been very happy with their mechanical work and service! Everyone here is so friendly, and they seem to actually care about their customers. They understand times are tough and try to get people the best prices. It's still expensive though, just like it is everywhere! They don't try to sell you repairs you don't need. They do keep you updated on pricing if anything changes. They have a comfy waiting room, with space for a child or two. Most importantly, they do the job right the first time!

scot cushing

a year ago

From the StLouis area visiting daughter leaving Sunday. Had what I thought was a rear brake issue. Stopped in around 11am explained the issue. They got it in , a rear rotor issue , replaced and ready to go by 4PM . Very reasonable cost. Chris at the front desk was great to work with. Thanks so much.

Courtney Frierson

9 months ago

Jeff is fantastic at customer service! I had a unique experience at this service place: they called when they said they would call, they deeply researched the issue, they explained in plain language why they needed to do the work and they were transparent with the costs. I've found my new service place.

Pat Hodge

a year ago

We have used Williams Automotive for over 35 years. We have found Dennis and his staff to be knowledgeable and honest in their service. Even though we are not located in East End, it is worth the drive to take our vehicles to Williams Automotive to be serviced. We know that we will be treated honestly and receive quality service at a fair price. Highly Recommend.

Dr Rock

a year ago

I was driving through Arkansas on business, and my rental car broke down in Little Rock. I was able to limp the car to Williams Automotive, and I explained that the car is a rental, and that it needs to be towed to the car rental company's garage. The two gentlemen behind the counter immediately invited me to wait in their waiting room while I made my calls, and waited for the tow truck. They offered me water, soda, and snacks, and recommended local restaurants that are in walking distance, in case I got hungry. While I waited, I heard their conversations with customers, and they were very courteous and understanding. Their angle seemed to be about solving root cause of the problem, and they clearly explained the work they intended to do to solve the mechanical issue. Williams Automotive seems to care about their customers, and also have the technical knowledge and experience needed to do good work.

Reno Romanin

3 months ago

One of the few truly honest and reliable mechanics around. I'd never go anywhere else if I lived closer.

Tonya Coffman

9 months ago

Dear Williams Automotive Team, I just wanted to take a moment to thank you for your incredible help when I had a flat tire while delivering packages for UPS this past December. I was using my own vehicle to deliver and was 1.5 hours from home. Dealing with car trouble on the road is never easy, but your team made the whole experience so much better. Your friendliness, quick service, and the way you took care of me like I was family truly meant a lot. It’s not every day you come across people who are not only great at what they do, but who also go the extra mile to make someone feel welcome and at ease. I genuinely appreciate everything you did, Tonya Coffman